• Individual and competent advice from our customer service
• Direct purchase from the manufacturer
• Full product range availability
• 10-day return policy
• Various payment options

Depending on the item, our products are shipped directly from our warehouse via various shipping providers (postal service, UPS, DPD, or freight forwarding). Delivery time is typically 5–10 business days from receipt of order.

We currently only ship to Austria and Germany. For delivery inquiries to other countries, please contact our sales department directly.

We cover shipping costs for orders over €20. For orders under this value, a flat shipping fee of €6.90 will be charged. This fee will be displayed before completing your order.

Return addresses:

• For customers from Germany:
  JUWEL consignment warehouse
  Bahnhofstrasse 11
  D-82490 Farchant
  
• For customers from Austria and other countries:
  JUWEL H. Wüster GmbH
  Industrial Zone 19
  A-6460 Imst

If you have any questions about returns, our customer service will be happy to help you.

The following payment methods are available:

• Credit card (Visa, Mastercard, Maestro, American Express, UnionPay)
• ShopPay, PayPal, Google Pay
• Klarna (purchase on account or instant bank transfer)
• eps transfer (for customers in Austria)
• Prepayment

After completing your order, you will receive an automatic order confirmation by email.
Once your order has been shipped, you will receive a shipping confirmation including a tracking link (if available) from the shipping provider.

With a customer account, you have access to your orders, invoices, and personal information at any time. Of course, you can also order as a guest without a customer account.

If an item arrives damaged or a part is missing, please contact our customer service immediately. We will arrange a replacement or solution as quickly as possible.

Do you still have questions?

Then use our contact form or contact our customer service directly. We're happy to help!